Shipping & Returns

Shipping policy

 

    Canada
Orders under $150 (before tax)   $15
Orders over $150 (before tax)   Free
     
Oversized*   $40
Bicycles   $95

*Oversized items include wheels, work stands, car racks, trainers and various other items.
Please note: Multiple items in each category incur a charge per item.

Please note: Trainer bikes cannot be shipped.

In-stock orders will be fulfilled within 1 business day

 

Store pick-up

We will contact you when your item is ready.

Store pick-up orders that are completely fulfilled (all items are ready for pick-up) will be available for 14 days. Orders not collected within this time frame will be cancelled and refunded to the original method of payment. 

 

Return policy

To provide our customers with the flexibility and confidence to shop online, our return policy is 30 days. If opened, items must be defective or unused, and returned with original undamaged packaging to be eligible for a refund. All returns must be pre-approved by contacting us at '[email protected]' before being shipped back to our store or returned in person to 4231 Dundas Street West, Toronto.

If Chain Reaction made a mistake with your order, the return shipping is on us. Otherwise, you are responsible for return shipping. Refunds can take up to 7 days to process and are reflected on your method of payment. Refunds will only be issued once the product is received, inspected, and approved by our receiving team. The amount will be refunded to the original form of payment and, in some circumstances, we may charge a restocking fee or refund to store credit. The date on which you placed your order is used to determine the return time frame. Chain Reaction is not responsible for products that are returned without prior approval through our return team.

Return Center

All returns whether being shipped to the shop, or returned in store at 4231 Dundas Street West, must be pre-approved in our return team. Please start the return process by contacting us at '[email protected]'. Return requests must contain photos in order for them to be approved. For any additional questions about returns, please contact us.

Returns, not exchanges.

We do not offer exchanges unless the return is being made in person at the store. It’s easier to consider each transaction separately when shipping is involved. If you are looking for another size or colour, place a new order through our website, and then contact us at '[email protected]' to get authorization to send back your original order.

Shipping your returns

All returns must be shipped back in appropriate and original condition. Please do not affix postage labels, packing tape, or write addresses directly on the product packaging. Doing so will disqualify your items for a refund and you may be responsible for return shipping charges. Please put your product in an appropriate and protective shipping box or envelope and affix the shipping label to this package. Chain Reaction is not responsible for products that are returned incorrectly or damaged during transit.

To return in 4 simple steps:

  1. Apply for a return request by contacting us at '[email protected]'.
  2. Once approved, follow the instructions sent to your email.
  3. Re-pack your return appropriately (see above).
  4. Ship the package back to the address provided.

Discounted Product Returns

Discounted products are returnable within 30 days for a full refund to your original form of payment. Please submit the request in our return portal for our returns department to evaluate. If you’re looking to swap size on clothing or similar item, see our “Returns, Not Exchanges” section above. If the item was on sale and you wish to buy the same product (same colour, model year) in a different size but it is no longer on sale, we’ll match the initial purchase price if the item is in stock. Contact us at '[email protected]' before placing your order if you have any concerns.