Service and Repairs

Welcome to Our Service Department

What's the biggest reason you should buy one of our bikes? One word... service. Even though our entry level bikes are competitively priced with run-of-the-mill department store bikes, the biggest advantage we offer you is our top notch service.

Since 1988, we've employed skilled, experienced mechanics; had a full and well-stocked supply of spare parts; had a complete and high-quality selection of shop tools; and offered honest, responsive customer service.

With every bicycle purchased at Chain Reaction, you receive:

  • Free, 2-year unlimited bike tuning service

Our more popular service packages are listed below - if you have any questions or concerns come into the store, call or email us.

Pro-Tune - $79.99

Our most popular all-round tune-up. Includes:

  • wheel true
  • brake adjust
  • gear adj
  • lube drive train
  • tighten all nuts and bolts
  • bearing adjustments
  • air pressure check

Pro-Tune Plus - $109.99

Same as the pro-tune, but includes a full cleaning of the drive train. 

Pro Road Bike Fit - $94.99 + HST

Free with purchase of new road bike

Our bike fit program takes your existing bike or a newly purchased Chain Reaction bike, and adjusts it to fit your body and desired position. Getting the bike fit service is one of the most important ways to prevent knee pain, back pain, saddle discomfort and neck pain. Our bike fit service takes the following into account:

  • Frame Size
  • Comfort Issues
  • Handlebar Position
  • Saddle Height and Position
  • Reach, Stem Length and Angle
  • Cleat Alignment
  • Knee Over Pedal Spindle Alignment


Pro Aero Fit - $124.99 + HST

Free with purchase of new TT or triathlon bike

Our aero fit program is like our bike fit service but with the addition of the installation and adjustment of aero bars. Aero bars are perfect for the multi-sport athlete or anyone interested in taking pressure off their hands and arms. 

Learn More about all our Fit Services

Bike Pack for Shipping - starting at $44.99

Serious bikers can't travel without their baby. We'll carefully pack your bike in preparation for shipping. All packing materials included. 

Other Services

  • Tire or tube change - $15 and up (parts not included)
  • Wheel truing - $15-$25
  • And many more!

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Mon - Fri: 10:00am - 7:00pm
Sat: 10:00am - 6:00pm
Sun: Closed